This section provides talking points to assist community health center leaders in communicating the Triple Aim and value to key stakeholders, including payers, providers, and patients.
As shown in Step 5, you can measure the Triple Aim and value using community health center, health plan, or publicly available data. Now, Dr. Boutwell talks about the importance of communicating value with various stakeholder groups and some of the important messages you might consider using.
The following are examples of how to communicate to three key stakeholder groups about the Triple Aim and value.
|
Who |
Message |
What to show |
|---|---|---|
|
Patients and their families |
|
Health, patient experience, and cost scores at each site |
|
Providers |
|
Health, patient experience, and cost scores at the provider level within sites |
|
Payers |
|
Health, patient experience, and cost scores at the site level or across community health centers in a region |
The following is the last section of the case study begun in Step 2. Finally, Part 5 of the case study presents key considerations as you communicate value to stakeholders.
To assess and demonstrate value to stakeholders, you embarked on your Triple Aim measurement strategy by choosing a target population in Step 2. In Step 3 you chose a health, patient experience, and cost measure; and in Step 4 you filled gaps in data by pursuing new patient experience and cost data. In Step 5, you presented health, patient experience, and cost data together to visualize the Triple Aim and understand value. Now you are ready to communicate value to stakeholders.
Three key stakeholder groups to consider are patients and their families, providers, and payers. Think about the messages you might want to convey to each group. The messages will likely be different but related. For patients, you decide your message will convey why they should choose your health center over others. For providers, you use the visuals you created in Step 5 to start a conversation about strategies to deliver high-value care. For payers, you use the data visualizations to demonstrate areas that might benefit from a targeted incentive program to improve value.
Leaders at Community Health Center Network intend to advocate for themselves to get data from health plans. “Look at what we could do with the data,” for example. “We can use this data to drive change and make a difference.”
North County Health Services provides a number of visual reports that providers and patients can access via the center’s Intranet, including provider scorecards. End users can run reports they want to see and look at data across time or providers.