FAQs

FAQs

How can this Toolkit help me?

  • This toolkit is intended to help community health centers measure and analyze the Triple Aim—health, patient experience, and cost. In turn, community health centers will be able to analyze value (improved health or patient experience while maintaining or lowering costs) and to prepare for value-based payment.

What is this Toolkit?

  • This toolkit is a web resource with a mix of educational text, downloadable resources, links out to other resources, and short videos with healthcare delivery expert Dr. Amy Boutwell.

Who created the Toolkit?

  • The non-profit research organization American Institutes for Research and Dr. Amy Boutwell developed this toolkit with support from Blue Shield of California Foundation. The content is based on dozens of interviews with quality improvement and measurement experts, field work with community health centers in California, and consultations with health stakeholders across the US. 

Who is it this Toolkit for?

  • Based on our work with community health centers over the past three years, we offer advice to:

    • Leaders about making Triple Aim measurement a priority, developing measurement strategies, and communicating value to stakeholders.
    • Quality improvement officers and data analysts about how to measure and visualize health, patient experience, and cost data together.

What is the Triple Aim?

  • The Triple Aim, as first defined by the Institute for Healthcare Improvement, is a  framework that community health centers can use to help achieve three goals: improve the individual experience of care, improve the health of populations, and reduce the per capita costs of care for populations.

Why should I measure the Triple Aim?

  • Measuring the Triple Aim will enable your community health center to visualize progress on health, patient experience, and cost simultaneously, which will in turn enable your community health center to demonstrate value to payers and other stakeholders. By demonstrating value, your community health center will be better prepared for payment reform and value-based payment. For example, by 2018, 90% of Medicare’s Fee-for-Service (FFS) payments will be linked to quality and value.

How often should I use the Toolkit to measure the Triple Aim?

  • The toolkit is intended to be an ongoing resource, available for your continued use. In the beginning, you may want to read it through from beginning to end, refer to it regularly for tips and insights, and ask others involved in the project to do so as well. You never know where the next great idea will come from. As you become more experienced in measuring the Triple Aim and understanding value, you may only need to review the site as needed, such as when you wind down one project and prepare to start another.

Who can I contact for more information?